![]() ![]() Be mobile-friendly with short and concise messages.Rephrase sentences to deliver the message in a neutral tone. Stay positive and professional by avoiding negative or accusatory language. Think of emphasized words as creating their own sentence as the reader scans from one bolded word to the next and so on. Use emphasis to draw the eye from one point to another. That goes for overusing bold, underline, or italics in a single email. While it's OK to use one form of emphasis, such as bold, avoid using multiple forms of emphasis in a single email. Overuse of bold, underline, and italics void emphasis.Included in slang is industry specific jargon unless you're writing to one of your peers. Of course, it goes without saying to avoid slang. Instead, all caps give the impression you're yelling and too many exclamation points come across as being overly enthusiastic or insincere. Email can be a relaxed way of communicating, making it tempting to add a few exclamation points or using all caps for emphasis. Avoid all caps, exclamation points, and slang. ![]() Here are some Ps and Qs to using email as a business communication tool. Whether you're a small business using email as a marketing or communication tool or a job seeker sending an email inquiry, use appropriate email etiquette to set yourself apart.
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